Do You Accept Insurance?
Yes, we work with all insurance casualty providers: State Farm, Farmers, Allstate, Liberty, and more. We direct bill your insurance and listen to the adjuster to meet your complete restoration needs. Prior to work being started, all responsible parties will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, Service Master Restore generally collects only the deductible amount from you and bills the balance to your insurance provider as a service to you.
How Long Will It Take My Property To Dry?
About 3-5 days, but drying time is determined by a combination of:
- location, duration, and source of water damage
- types of building materials
- weather conditions
- how soon extraction began
Through consistent monitoring and evaluation of the drying process, we can determine when our blowers, fans, and dehumidifiers need to removed. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
Can I clean up and Dry Out the Water Myself?
Yes you can, but you may face serious future consequences, such as:
- Your property may be unsellable as hidden deterioration is discovered by an inspector and needs to be professionally repaired
- Mold and mildew growth behind walls and under sub-floors
- Structural problems from rotting wood, broken concrete or foundation issues
- Hazardous sources like black water or sewage backup is a serious health threat, AVOID ANY CONTACT and call us immediately
TO SAVE MONEY– you can hire us to Remove The Water Only, then rent our fans and equipment to air out the furniture, flooring, crawl space, etc. BONUS– have one of our specialists inspect your property and test with a moisture meter. Your home is the greatest investment you will ever have, protect it, your health and your family– hire an Idaho licensed IICRC certified expert.
Why Are Air Movers And Dehumidifiers Used?
When water saturation has occurred, water can be absorbed into the drywall or sheetrock, baseboards, subflooring, etc. Drying these surfaces requires high velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficiency. Please do not turn off or move drying equipment without first calling ServiceMaster Restore Boise.
Do I have to wait for an adjuster before I call you? The answer is usually no.
- Most homeowner and business policies require you to try to prevent further damage, so the first step is to stop the source of water.
- Next, call your insurance carrier. Ask them if you have coverage for the accident. You may be issued a claim number and, they will probably give you 2 or 3 preferred restoration companies to call.
- After you call us, take pictures of the damage, including video. More images are better than not enough.
- Try to remove or separate any personal items and upholstery from the damaged area and do what you can to remove the standing water. Don’t throw anything away.
Do I need a reconstruction contractor to do the repairs after the water extraction?
No, we are one of the few complete restoration services in Boise certified not only to stabilize your property, but construct and rebuild your commercial business back to new. If you hired us to handle your loss from start to finish, you don’t need to worry about finding a general contractor. We have a team of qualified, experienced professionals to do the reconstruction needed, or we use sub-contractors as a part of the rebuilding package.
Do my belongings need to be moved away from the premises?
Depending on the source, nature and extent of the fire, it may be best to remove all belongings to a secure facility for cleaning, storage and to make room for restoration or construction. ServiceMaster Restore will work with you and your insurance claims representative to manage this process.
Will I have access to my belongings while they are in storage?
Yes, with advance notice we can schedule time for a ServiceMaster Restore Restoration Technician to meet with you and provide access to your requested items. A service charge may apply.
What about special items? Artwork, computers, electronics, etc.
Some high-value items require restoration by a specialist. Working with your insurance claims representative, we can help you identify these and locate a qualified restorer.
