Water damage restoration is an emergency business. That's why ServiceMaster CRS is on call 24 hours a day, 7 days a week, 365 days a year. Our quick response reduces your suffering and saves money. Water damage claims increase substantially if prompt action is not taken to contain the damage.
The cleaning professionals at ServiceMaster CRS use advanced products, procedures, and equipment to assure the highest level of cleaning performance and protection for property and furnishings.
The process unfolds in six steps:
Inspection and assessment
Drying: air movement
Water Damage & Carpet Drying
One of the biggest problems with water disasters is its effect on carpets and floors. ServiceMaster CRS understands these issues and provides fast, on-site carpet and wood floor drying.
Here's what your ServiceMaster CRS professional considers when drying carpet:
Age and condition of carpet
If a carpet is so old that it is a better value to replace than attempt restoration, we'll let you know what makes the best financial sense. ServiceMaster CRS uses industry resources to help determine the exact value of carpet.
Length of time carpet was exposed to water
Most carpets can withstand water for up to three days, but immediate response to your loss is critical. In most cases ServiceMaster CRS can be at your site within two to four hours.
Type of water
Types of water affect the restoration process.
- Clean water: Water from a clean source with no debris.
- Grey water: Water that is not necessarily clean but is not hazardous (washing machine and dishwasher overflow, for example).
- Black water: Sewage backup or runoff water. These losses are hazardous and should be handled with caution.
The temperature of the water is important to consider. For example, a hot water heater with very warm water will affect the glue used to hold carpet fibers together.
Drying Wood Floors
Here's what we consider when drying wood floors:
- Wood floors are very sensitive, so proper drying is critical.
- Wood naturally holds water—up to 10% depending on the type of floor.
- Wood can absorb another 5% to 10% without showing any noticeable effects. Within a few days, however, floors that cannot hold the water any longer will expand, causing cupping or crowning. Both are very difficult to restore.
- Emergency response is critical for any water damage to wood floors.